Zoho Survey offers a great combination of power and ease of use, which makes it one of the best online survey tools in the market. We like that it has a free version (that is good enough for simple surveys), powerful survey creation and analysis features, and competitive pricing. Zoho Survey User Satisfaction Index of 8.5 (based on 888 reviews on leading review sites; Q3 of 2020) confirms this is definitely a survey app worth trying out.
Check out the pros and cons of using Zoho Survey (based on our and other users' feedback gathered online) as well as find more details on Zoho Survey pricing and specification.
It has a free version. This is particularly helpful to companies that don't really need sophisticated survey forms
Competitive pricing for premium plans
Intuitive enough to design a very in-depth survey
The integration with other Zoho apps
Good customer support
You can survey users in multiple languages
Mobile apps allow for the monitoring of survey responses
Instant access to Zoho Survey's global market research panel
Several users complain that their more complex reporting feature is not user-friendly
Several users say that using the tool is not easy at first. You need to look at the videos to get started
The user interface is a little clunky (particularly if you are not experienced in how Zoho apps work)
Customization is not as flexible as in some other survey apps out there
Zoho Survey is an online survey tool for anyone who requires a platform to collect feedback and information. Typically Zoho Survey is most benefited by marketers, sales teams, educators, research professionals, Human Resource managers, entrepreneurs/SME owners, development teams, and support teams.
Zoho Survey value proposition include:
Easy interface – Zoho Survey comes with an interface that has been repeatedly lauded for its simplicity and ease of use. Even the most complicated survey functions may be easily implemented, and the company technical support is always around to help the users around any snags. It is easily scalable to even the largest of organizations, with easy-to-implement collaboration options.
The Zoho ecosystem – A powerful integration with the in-house CRM, Campaigns, Analytics, Desk tool gives Zoho Survey a clear edge over other competitors.
Support – Zoho support service has been praised time again for going the extra mile to help its clients. With its own software like Zoho Desk and Zoho CRM, the company can track the entire history of its customer support queries. This helps Zoho quickly get acquainted with the customers and the issues saving time and effort all round.
Value for money – Zoho Survey costs up to 30% less than its major competitors with all or most of the options bundled in. It gives an additional benefit of almost 4 months of free use of Zoho Survey for yearly subscribers.
Enterprise trial – Zoho provides 7 day trial of the enterprise-level version, with no credit card information required.
Their free package offers unlimited surveys with 10 questions and 100 responses per survey. There are also several other useful features included in the free package such as over 250 survey templates or password protection.
The price of Zoho Survey paid packages ranges from $24 (no limits as to the number of questions and responses per survey + more advanced survey creation features + several integration options) to $71 (administrative controls and user management options), per month and billed annually.